How to Work From Home as a Call Center Agent – 25 Companies That Hire
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If you’re looking to work from home, you might want to consider call center jobs. Most call centers hire regularly and usually have openings. Call centers are some of the largest employers of remote workers and were among the first industries to let employees work from home.
By letting their call center agents work from home, these companies save money on office rent and equipment because they don’t need to provide workstations and office furniture to their employees.
Many of the call centers listed here hire people to work in their brick-and-mortar locations and virtually from home.
What is a Call Center and What do They Do?
A call center is a consolidated department of a company to which phone calls from current and potential customers are directed. Call centers can typically handle both inbound and outbound telephone calls as well as live chat.
Many corporations have their own call center departments. However, there are corporations that outsource their call center functions to BPOs (Business Process Outsourcing), which hire people to work as agents.
Education and Skills Needed to Work as a Call Center Agent
Most call centers only require a high school diploma or a GED. However, there are some tech companies that require their call center employees to have a college degree due to the complexity of the position.
Skills needed to work at home as a call center agent include basic computer skills, keyboarding skills, patience, active listening skills, empathy, excellent communication skills, and the ability to multitask.
Equipment Needed to Work as a Call Center Agent
To work as a remote call center agent, you will need to have a private home office, a computer, high-speed internet, and a noise-canceling headset.
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Companies Offering Work From Home Call Center Jobs
Accolade has been in the call center business for more than 17 years. They offer 24/7 Sales, Customer Service, and Technical Support. All agents working for Accolade Support are based in the United States.
2) Alorica
Alorica is a BPO that operates in more than 15 countries and has over 100K employees. They hire agents to work from home throughout the United States and Canada.
AnswerConnect is headquartered in Portland, OR, and offers 24/7 call center services. They hire remote agents for sales, business support, and client service roles.
4) ARO
ARO is a business process outsourcing company that hires remote employees to work as customer service, sales, and B2B telemarketing agents in its virtual call centers.
5) Asurion
Asurion is a company that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers, and jewelry. Along with remote Customer Service Representatives, they also hire remote employees such as Software Support Engineer, Major Appliance Advisor, Technical Support & Sales Representative, and more.
6) Concentrix
Concentrix is an American company with international operations specializing in customer engagement. Its headquarters are in Fremont, California. Some of the remote positions on their website include Customer Care Representative, Customer Service Representative, Sales & Service Representative, and Technical Support & Customer Care Specialist.
7) Conduent
Conduent is part of the Xerox Corporation and operates as a separate company. It has been providing business services for over a decade. Conduent helps businesses in a variety of fields. For example, it provides medical billing, insurance services, and payment processing. Some of the remote jobs on their website include Fraud Customer Experience Associate, Customer Experience Associate, Back Office HR Associate, and Customer Care Agent.
Customer Direct was founded in 1997 and is a fully outsourced contact center. This company hires Reservation Agents, Customer Care Agents, and Technical Support Agents to work from home.
Direct Interactions is an outsourced call center and a leading provider of remote jobs. This company regulariy hires Customer Service Representatives to work from home.
10) Global Response
Florida-based Global Response is an outsourced call center services provider. The company has been in business since 1974 and is headquartered in Margate, FL. This company hires remote agents for customer service and sales roles.
HGS is a company headquartered in India with over four decades of experience working with some of the world’s most popular brands. They are a service provider with headquarters in Bangalore, India, operating globally. HGS hires Customer Service Representatives to work from home and frequently has other remote jobs as well.
12) InfoCision
InfoCision is a call center company that specializes in marketing solutions. They hire remote Call Center Representatives and Customer Service Representatives.
13) ItelBPO
IntelBPO is a business process outsourcing company headquartered in Montego Bay, Jamaica. They hire remote Customer Service Agents living throughout the United States.
14) KellyConnect
KellyConnect is a contact center that emerged from the staffing company Kelly Services. They regularly hire remote Technical Support Representatives for phone and live chat.
15) Lester Inc
Lester is a contact center that was founded in Branford, Connecticut 1981 by Robert Lester. The company focuses on IT, Fundraising, and business-to-business marketing. They hire people to work from home in their virtual call center.
Live Reps is a call center located in Ohio. This company regularly hires Customer Service Representatives to work from home for all shifts.
17) LiveOps
Scottsdale, Arizona-based Liveops, founded in 2000, is a cloud call center company. They hire remote self-employed independent contractors to work as agents for customer service and sales roles.
Millennial Services offers contact center solutions. It provides outsourced quality assurance, outbound and inbound call center support, and back-office services. They hire remote agents living in the United States.
19) NexRep
NexRep is a contact center company based in the United States. They hire people to work virtually as agents for customer service and sales.
20) Sutherland
Sutherland Global Services, founded in 1986, is a company that offers back-office and customer service solutions. Some of the remote jobs listed on their website include Gaming Support Specialist, Customer Service Representative, and Customer Service Consultant.
21) Teleperformance
Founded in 1978, Teleperformance is an outsourced omnichannel customer experience management company. The company hires people living throughout the United States to work from home in customer service and sales roles.
22) Transcom
Transcom WorldWide AB is a Swedish outsourcing company that employs 29,000 customer service employees in 50 contact centers across 21 countries. They provide customer support, sales, technical support, and collections services. The company hires remote employees throughout the United States and Canada for customer service and technical support roles.
23) TTEC
TTEC, founded in 1982, is an American company that offers customer experience technology and services. The company employs over 60,000 people in 22 countries. They hire remote Customer Service Representatives and Technical Support Representatives living throughout the United States and Canada.
24) VIPdesk Connect
VIPdesk Connect, founded in 1997, provides U.S.-based customer service. The company employs people in customer service roles who live in the United States.
Working Solutions, based in Dallas, Texas, was one of the first virtual workforces. They hire remote Customer Support Representatives living throughout the United States.
Final Thoughts on Remote Call Center Jobs
It’s not difficult to find a work-from-home call center job. There are hundreds of companies that hire remote call center agents, and this is just a small list of them.
If you enjoy helping customers, then this may be an opportunity worth exploring. Have your resume in order, and get ready to apply today!
