25 Best Places to Find Work at Home Healthcare Call Center Jobs

Are you a mom looking to jumpstart your career or change direction? If so, you’re in luck. A growing number of healthcare call centers are now offering work-from-home opportunities.

Working from home as a healthcare call center representative can be a rewarding career for several reasons. It allows you to work from the comfort of your own home without having to commute.

Also, working in the healthcare field can be a fulfilling career path because it allows you to make a positive impact on the lives of others. By working as a healthcare call center representative, you can help patients navigate the healthcare system, access needed services, and receive the care and support they need to improve their health and well-being.

So, if you’re interested in a healthcare call center job, here are 25 of the best places to find these home-based positions.

What is a Healthcare Call Center?

A healthcare call center is a customer service center that specializes in handling inbound and outbound phone calls related to healthcare services. 

Healthcare call center representatives typically answer patient inquiries, schedule appointments, provide information about health insurance coverage, help patients navigate complex medical systems, and handle other related tasks. Call center representatives may also offer services like medication reminders, patient education, and triage support.

The overall purpose of healthcare call centers is to improve patient access to care, enhance patient satisfaction, and improve the efficiency of healthcare delivery.

Education Needed to Work in a Healthcare Call Center

Working in a healthcare call center generally requires a combination of education and skills.

Most of these companies require a high school diploma or GED, but some employers may prefer candidates with an associate’s or bachelor’s degree in healthcare, communication, or a related field.

As for skills, you should possess the following:

• Excellent communication skills: Healthcare call center employees need to have excellent verbal and written communication skills to effectively communicate with patients, healthcare providers, and other team members.
• Attention to detail: Accuracy is essential in the healthcare industry, so call center representatives need to pay close attention to details when inputting information or scheduling appointments.
• Multitasking: Healthcare call center representatives often need to juggle multiple tasks simultaneously, like answering calls, scheduling appointments, and updating patient records.
• Empathy and patience: Healthcare call center employees need to be empathetic and patient when dealing with patients who may be anxious, upset, or frustrated.
• Computer literacy: Healthcare call center representatives need to be proficient in using computer systems, software, and databases to access and update patient records, schedule appointments, and process insurance claims.

Generally, healthcare call center employees need to have a combination of technical and soft skills to succeed in their roles. 

Best Work-at-Home Healthcare Call Center Jobs

American Health Connection    

American Health Connection is a healthcare technology and services company that provides patient call center services to hospitals and medical practices across the United States. 

They hire Patient Services Representatives to work from home, providing customer service and assisting patients with scheduling appointments, verifying insurance information, and answering questions about their medical care over the phone or through their online scheduling platform.

The starting pay for a Patient Services Representative is $18 per hour, according to Glassdoor.

BroadPath 

BroadPath provides business process outsourcing and consulting services to healthcare payers and providers. 

This company hires remote Member Service Representatives to handle customer inquiries, resolve member issues, and provide support for health insurance-related services. This position starts at around $16 per hour.

Cardinal Health

Cardinal Health is a healthcare services and products company that provides medical supplies and pharmaceutical distribution services. 

They hire remote Customer Service Representatives to provide support to hospitals, pharmacies, and other healthcare providers regarding orders, deliveries, accounts, and products. 

According to Glassdoor’s website, the pay starts at around $17 per hour.

CareCentrix   

CareCentrix is a healthcare management company that coordinates and manages home-based patient care. 

The company hires remote Patient Experience Associates to answer inquiries, address concerns, schedule appointments, and verify insurance. The starting pay for this role is $16+ per hour.

Centene 

Centene is a healthcare company that provides managed healthcare services. 

They hire Customer Service Representatives to work from home, answering calls from members, assisting with enrollment and eligibility issues, explaining plan benefits, and resolving member issues. 

The starting pay, according to Glassdoor, is $18+ per hour.

Change Healthcare 

Change Healthcare is a healthcare technology company that provides software and services to healthcare providers and payers. 

The company hires remote Patient Service Representatives to assist patients, verify insurance coverage, help with claims, resolve billing issues, and provide general support.

Change Healthcare starts this position at $17+ per hour, according to Glassdoor.

CIOX Health   

CIOX Health is a healthcare information management company.  

They hire remote Client Service Representatives to deliver excellent customer service to clients by responding to inquiries and managing client accounts.

The starting pay for the Client Service Representative is $18 per hour.

CPSI  

CPSI is a healthcare technology company that provides solutions for hospitals and other healthcare organizations. 

The company hires Healthcare Service Specialists to work from home and provide their clients with customer service and technical support, starting at around $15 per hour.

CVS Health 

CVS Health is a large healthcare company that operates pharmacies, clinics, and other health services. 

They hire remote Customer Service Representatives to provide assistance to customers with issues related to prescriptions, orders, and insurance, as well as answer general questions about CVS services and products. 

Customer Service Representatives with CVS make between $17 and $27.90 per hour.

Envision Healthcare 

Envision Healthcare is a healthcare services company that provides clinical and administrative services to healthcare providers and facilities.

Envision hires Customer Service Representatives to work at home and assist patients with scheduling medical appointments, answering billing questions, and resolving other related issues over the phone or through online chat.

According to Glassdoor’s website, the pay starts between $16 and $21 per hour.

Evolent Health 

Evolent Health provides technology and management services to healthcare providers.  

The company hires remote Customer Service Representatives to provide support to members and providers.

Evolent starts new Customer Service Representatives at around $18 per hour.

Firstsource Healthcare  

Firstsource Healthcare is a business process outsourcing company that provides healthcare revenue cycle management services to hospitals, physician practices, and other healthcare providers. 

They hire remote Customer Service Representatives to assist patients with insurance eligibility, claims, and billing inquiries and to provide general customer service support through phone, email, or chat.

According to Glassdoor, the starting pay for this role is around $16 per hour.

Hims & Hers Health  

Hims & Hers Health is a telemedicine company that offers online consultations, prescriptions, and delivery of health and wellness products. 

The company hires Customer Experience Agents to work from home and assist customers via phone, email, and chat by answering questions, resolving issues, and providing support to create a positive customer experience.

The pay for this position, according to Glassdoor, is around $21 per hour.

Humana  

Humana is a healthcare company that provides medical insurance services and health and wellness programs to individuals and groups.  

Humana regularly hires Inbound Contact Representatives to work from home and provide customer service and support to members. 

According to Glassdoor, the starting pay for Inbound Contact Representatives is around $17 per hour.

Maximus   

Maximus is a professional services company that provides administrative and customer support services to government agencies. They specialize in healthcare, workforce development, and other related fields.  

This company hires remote Customer Service Representatives to provide support to state and federal government programs. 

Customer Service Representatives with this company start at around $17 per hour.

Modivcare  

ModivCare is a healthcare management company that provides services to individuals, including transportation, home healthcare, and other support services. 

ModivCare hires Customer Service Representatives to work at home, assisting clients and members with scheduling and coordinating healthcare-related appointments and services, resolving issues, and providing general support. 

According to Glassdoor, the company starts Customer Service Representatives at around $16 per hour.

Molina Healthcare  

Molina Healthcare is a healthcare company that provides health insurance plans and managed care services to low-income individuals and families. 

They hire remote Customer Experience Representatives to provide support to their members. Representatives handle inbound and outbound calls, assist with account management, provide guidance for navigating healthcare services and benefits, and resolve issues related to claims and benefits. 

Customer Experience Representatives for this company start around $19 per hour.

PointClickCare  

PointClickCare is a cloud-based software platform for the senior care industry, including long-term care facilities, retirement communities, and home health agencies. 

The company hires Patient Support Specialists to work from home and provide technical support and customer service to their clients who use their software. 

Privia Health  

Privia Health is a US-based healthcare technology and services company that offers tools and support to doctors’ offices to improve patient outcomes and reduce costs.

They hire remote Customer Experience Specialists to provide customer support, education, and guidance to patients and healthcare providers who use Privia Health’s products and services. 

According to Glassdoor, Customer Experience Specialists start at around $20+ per hour.

The Hartford 

The Hartford is an insurance and financial services company that offers insurance, investment services, and employee benefits to individuals and businesses. 

They hire remote Call Center Customer Service Representatives to provide support to customers regarding billing inquiries, policy questions, and claims. 

According to Glassdoor, The Hartford starts Call Center Customer Service Representatives at around $19 per hour.

TridentCare 

TridentCare is a healthcare company that offers diagnostic testing services. 

TridentCare hires Customer Service Representatives to work from home, assisting patients with scheduling appointments, answering inquiries about test results, and addressing other related concerns. 

The starting pay for Customer Service Representatives, according to Glassdoor’s website, is around $18 per hour.

UnitedHealth Group 

UnitedHealth Group provides insurance, healthcare services, and pharmacy services. 

They hire remote Customer Service Representatives to help their customers with questions and concerns related to health insurance, medical benefits, and claims. 

UnitedHealth Group starts Customer Service Reps between $18 and $19 per hour.

Unum  

Unum is an insurance company that provides employee benefits, including disability, life insurance, and voluntary benefits. 

This company hires Customer Service Specialists to work at home, providing support to policyholders and their beneficiaries. Specialists respond to inbound calls, provide information regarding coverage and benefits, review claims, process policy changes, and resolve inquiries in a timely manner. 

Unum starts Customer Service Specialists at around $19 per hour.

WelbeHealth  

WelbeHealth is a healthcare company that provides comprehensive medical care and social services to seniors. 

They hire remote Call Center Representatives to assist patients with scheduling appointments, answering questions, and addressing other related concerns.  

Call Center Representatives with this company start around $15 per hour.

Ventra Health 

Ventra Health offers revenue cycle management for healthcare providers.

They hire remote Patient Service Specialists to provide support to patients, providers, and caregivers, and they offer a starting pay of around $15 per hour.

Final Thoughts

Working from home as a healthcare call center representative is one of the best careers to consider if you want to make money while helping others.

The 25 work-from-home healthcare call center jobs listed here offer a fantastic opportunity if you’re looking to telecommute and make a steady income. And, with these options, you’re sure to find the best job for your needs.

Remember, if a company you’re interested in isn’t hiring, check their website regularly so you don’t miss out on new openings.