Work at Home With BroadPath

BroadPath Healthcare Solutions offers services to healthcare insurance providers. They also hire employees to work at home in a collection of roles.

Some of the roles they hire for include Pharmacy Technician, Quality Analyst, Licensed Health Insurance Agent, Licensed Telesales Supervisor, RN Case Manager, Medical Reviewer, Provider Service Representative, and Customer Care Representative.

This post will focus on the Customer Care Representative and Provider Service Representative positions.

This company hires throughout the year; however, they usually have hundreds of seasonal positions open up every August and September. 

Overview of the Customer Care Representative

Responsibilities

Some of the duties of the Customer Care Representative include:

• Answering inbound calls from customers and members.
• Answering questions regarding member benefits.
• Answering questions about the authorization of services.
• Providing assistance to members and customers promptly.
• Giving accurate information to customers regarding their accounts.
• Assisting customers with billing errors and questions.

Education and Qualifications Needed

Some of the requirements include:

• Excellent communication skills, both verbal and written.
• The ability to be empathetic with customers.
• Must be a self-starter and have an excellent work ethic.
• Must be a team player.
• Excellent computer and telephone skills.
• The ability to multitask.
• Outstanding customer service skills.

Overview of the Provider Service Representative

Responsibilities

Some of the duties of the Provider Service Representative include:

• Assisting members with coverage.
• Answering member questions regarding claim payments.
• Estimating how much members must pay for out-of-pocket expenses.
• Meeting and exceeding established performance goals.

Education and Qualifications Needed

Some of the requirements include:

• Must have at least one year of customer service experience in a healthcare provider setting.
• Proficient in MS Office and keyboarding.
• Must have excellent computer skills.
• Must have excellent communication skills, both verbal and written.

Technical and Home Office Requirements for Both Positions

You must have a quiet home office and high-speed internet service.
BroadPath will furnish a laptop.

Training for Both Positions

All training is 100% remote and is completed at home; you don’t need to train on-site. Training is also paid.

Pay and Benefits

The pay for these positions isn’t listed in the job postings. However, according to Glassdoor’s website, the hourly wage is between $12 and $20 per hour, depending on the position.
Benefits are offered to permanent employees, but not to seasonal or temporary employees.

Interested in Working for BroadPath?

If you’re interested in either of these positions, or if you’d like to learn more about BroadPath, you can go here to find open positions, read more, and apply.