Desk with keyboard, mouse, pencils, and flowers

Work at Home With Hilton

I make money on some of the products and services I mention on Thinking Frugal through affiliate relationships. I never endorse a product or service unless I believe it will benefit my readers.

You’ve probably heard of Hilton before, but if not, Hilton Worldwide Holdings is a global chain of hotels and resorts founded in 1919.

Some of the subsidiaries owned by them include Hilton Hotels & Resorts, DoubleTree, Hilton Garden Inn, Homewood Suites, Embassy Suites, along with others.

This company regularly hires Reservation Sales and Customer Service Representatives to work from home to assist their customers.

If you’re looking for a job at home with a well-known company, this could be the position for you. They hire for both full-time and part-time.

Although it’s an advantage, they don’t require any previous work-at-home experience. And, if you don’t have a computer, it’s ok, because they supply one for you. 

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Desk with keyboard, mouse, pencils, and flowers

Overview of the Reservation Sales and Customer Service Representative


Some of the duties and responsibilities of the Reservation Sales and Customer Service Representative include but are not limited to taking inbound calls from customers, actively listening to customers and understanding their needs, providing solutions tailored to each customer, and resolving customer issues and complaints, and up-selling or cross-selling.

Education and Qualifications Needed

To be considered for this position, you must:

  • Have a high school diploma or GED.
  • Have at least three years of job experience in a customer service or sales-related position.
  • Have at least one year working in a performance-driven or metric-driven role.
  • Have the ability to work a flexible schedule.
  • Have excellent communication skills and active listening skills.
  • Be able to deliver exceptional customer service.

Technical and Home Office Requirements

For this position, the company will provide a desktop, USB keyboard and mouse, a headset, an ethernet cable, and a flash drive.

You must provide a monitor, a surge protector, high-speed, and hard-wired internet. Your internet must be at least 10 Mbps, and WiFi is not allowed.

According to their website, if your internet service doesn’t support their network, you’ll need to have a home telephone service and a corded dial pad.


All training for this position is completed remotely, from home. All training sessions are held Monday through Friday, and you are paid for all training.

Eligible States

At this time, they only hire in 28 states, and you must live in one of the following states to be considered for this position.
Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming.

Pay and Benefits

The pay for this position, according to Glassdoor’s website, is $11 per hour.
These positions are employee, W-2 positions, and eligible employees will receive benefits such as healthcare insurance and a 401K retirement package.

Interested in Working for Hilton?

If you’re interested in the Reservation Sales and Customer Service Representative Position, you can go here to see if they’re hiring, read more about the position, and apply.

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