Work at Home Customer Service Jobs With CVS Health

If you’re looking for a rewarding job working from home, then working in customer service for CVS Health could be a perfect fit for you.

Customer Service Representatives with CVS play an important role in helping customers with their healthcare needs, which can be a fulfilling and meaningful job. And the company offers competitive salaries, benefits, and opportunities for advancement, which can make the job financially rewarding as well.

CVS Health regularly hires Customer Service Representatives for a variety of departments to work from home.

What is CVS Health?

CVS Health is a healthcare company that provides various services, including pharmacy services, health insurance, and retail healthcare. 

The company operates over 9,900 retail locations across the United States, offering prescription drugs, over-the-counter medications, and other healthcare products. 

CVS Health also provides a variety of health services, such as flu shots, health screenings, and medication therapy management. Additionally, the company offers health insurance plans and manages pharmacy benefits for employers and health plans. 

CVS Health’s mission is to help people on their path to better health.

As an employer, CVS Health had approximately 300,000 employees as of September 2021, and many of their employees work from home. 

Overview of the Customer Service Role

As a Customer Service Representative with CVS Health, you must be able to effectively handle complaints while maintaining the department’s service level goals.

You should be able to consistently demonstrate behaviors that contribute to the department’s achievements. 

CSRs must work collaboratively with internal and external business partners in order to provide solutions and bring any issues to closure during initial contact with participants.

Responsibilities

A few of the duties of the Customer Service Representative include but aren’t limited to the following:

• Answer customers’ inquiries in a timely and efficient manner.
• Engage, consult, and educate each customer based on their unique needs and preferences.
• Collaborate with co-workers to deliver an outstanding customer experience.
• Understand customers’ circumstances, problems, expectations, and needs.
• Document and track contacts with customers, providers, and plan sponsors.
• Resolve customer issues.
• Explain member rights and responsibilities per their contract.
• Process member claims referrals.
• Assist in gathering claim data for customer audits. 

Education and Qualifications Needed

You must meet the following requirements to be considered for a customer service position with this company.

• Have a high school diploma or a GED.
• Have previous customer service experience.
• Ability to be empathetic and compassionate with customers.
• Have outstanding organizational skills.
• Excellent verbal and written communication skills.
• Previous experience working with seniors.
• Knowledge of medical terminology.

Technical Requirements

No technical requirements are listed in the job posting. However, since this is a telephone-related position, you’ll need to have a quiet home office space that’s free from distractions and noise.

The company supplies computer equipment for work.

Work Schedules

The company hires customer service positions for different departments, so the hours can vary depending on which department you are hired for. However, you should be prepared to work any time between 8:00 AM and 10:00 PM.

Training

All training is completed remotely and is paid for by the company.

Eligible States

There are no state restrictions listed in the job posting, and it appears the company hires remote employees.

Pay and Benefits

The pay for this position ranges from $17.00 to $27.90 per hour. The exact pay rate will vary according to location, education, and previous experience.

Benefits are provided to eligible employees. A few of the benefits offered include medical, prescription, dental, and vision insurance, vacation, sick days, and a 401K retirement plan.

Interested in Working for CVS Health?

If you’re in this company, you can go here to read more about them and apply for open positions.