Work at Home Customer Service Jobs
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Remote customer service jobs are a growing opportunity for those looking for a remote job because many companies are now allowing their customer service employees to work from home.
There are many companies that hire remote customer service representatives.Â
What is Customer Service?
Simply put, it’s taking care of a customer’s needs.
Many people think of customer service as just answering phone calls and helping customers, but it’s actually much more. Most people that work with the public are providing some type of customer service. Almost everyone has some type of customer service experience unless they’ve never worked with the public before.
Skills Needed for Customer Service Jobs
Obviously, you need to have a friendly attitude and patience to deal with upset people. You’ll need to have basic computer skills and you should know how to type.
You also need to have problem-solving skills and be able to find the answers to customers’ questions quickly, by yourself. Being remote means you won’t be able to ask a coworker, so you need to be good at research.
Type of Equipment Needed
A distraction-free, quiet work area with a door that can be closed.
A desktop computer with a separate monitor, updated browser, and virus protection. Most companies won’t allow an all-in-one computer, and some won’t allow a laptop.
High-speed, hard-wired internet service.
Depending on the company, you may need to have landline telephone service.
Each company has its own requirements, so be sure to read them carefully.
If you enjoy making customers happy and want a remote customer service job, here are 45 companies that hire customer service reps to work from home.Â
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Where to Find Work at Home Customer Service Jobs
Academy Sports + Outdoors, headquartered in Katy, Texas, is a discount sports retailer with over 250 locations nationwide. They hire contact center customer service associates to work from home to help their customers. The pay is around $10 to $11 per hour.
Alorica is a call center services company that’s been in business since 1999 and based in California. They hire work-at-home agents for sales and customer service. The starting pay is between $9 and $10 per hour.
Amazon is a technology and e-commerce company that’s been in business since 1994. They frequently hire seasonal customer service representatives to work from home. The starting pay is $15 per hour and they furnish a computer and accessories for work purposes.
American Express is headquartered in New York City and offers financial and credit card services to individuals and businesses. This company hires remote customer care professionals. The pay is around $16 per hour. This company supplies equipment for working purposes.
Asurion is based in Tennessee and is a provider of insurance and warranties for personal devices and appliances. They hire customer care representatives to work from home. The pay is between $10 and $11 per hour.
BPO American is headquartered in Greer, South Carolina, and offers call center services such as Inbound, Outbound, Answering Service, and Chat and Email. They hire agents to work from home in customer service functions. You’ll need to scroll about halfway down the page to see their job section.
C3 Customer Contact Channels was founded in 2004 and offers call center services to industries such as utilities, automotive, retail, travel, and more. They hire customer service representatives to work from home. The pay is around $10 per hour.
Cleanly was founded in 2014 and they offer on-demand laundry and dry cleaning services They hire customer experience advocates to work from home. The pay is around $10 per hour according to Indeed.
Concentrix specializes in call center services and has 140 call centers worldwide. They hire customer service representatives to work from home. The pay is between $9 and $11 per hour, depending on the client you work for.
Conduent is a call center based in New Jersey and has been in business since 2017. They hire customer support associates to work from home. The pay is around $12 per hour, but will depend on the client you’re hired to work for.
Direct Interactions hires independent contractors to help customers by answering calls, live chats, and email. Most of their jobs are part-time, but occasionally they’ll have some full-time positions listed. They hire in all states except HI, MA, MI, NJ, NY, PA, and DC. The pay is between $10 and $12 per hour.
Emerge BPO is a customer management services company. They hire remote customer service advisors for telephone and chat customer support. The pay is around $10 per hour.
Esurance, whose parent company is Allstate, is a property and casualty insurance company that sells insurance online and over the phone and has no brick-and-mortar locations. They hire customer service representatives to work from home. They provide a computer for working purposes. The starting pay is $15 per hour.
EZLinks Golf has been in business since 1995 and is headquartered in Chicago. They specialize in reservation management software for golf courses. This company hires reservation agents to work from home, typically in the warmer months.Â
Frontline is a call center that hires customer service representatives to work from home to help customers over the phone, through live chat, and through email. The pay is between $10 and $12 per hour.
Gametime was founded in 2012 and specializes in event ticketing services through Android and iOS mobile applications. They hire fan happiness associates to work from home to help customers with purchases and to answer any questions they may have. The starting pay is $15 per hour.
GC Services is a call center management company that hires customer service representatives to work from home. The pay is between $9 and $12.50 per hour, depending on the client you’re hired to service.
Intelbpo is headquartered in Jamaica. This company offers call center services and hires remote customer service agents and customer service representatives living in certain states. The starting pay is typically around $10.50 per hour.
Kelly Services is a large, well-known staffing agency. They hire customer service representatives to work from home, in both telephone and chat positions. They require a high school diploma and at least 6 months of customer service experience in order to be considered. The starting pay is $13 to $15 per hour.
Kibin has been in business since 2010 and offers proofreading and editing services. They hire customer happiness coordinators to work from home. The starting pay is $15 per hour.
Land’s End is a retailer that has been in business since 1963. They periodically hire customer care agents to work from home to help customers with online purchases and returns. The pay is around $12 per hour.
Lester USA is a virtual call center services company with offices in the United States, United Kingdom, and India. They hire virtual call center advisors to work from home. The pay is $10 to $11 per hour.
Lincoln Financial Group specializes in insurance and investment management services. They hire remote customer service representatives. The pay is between $12 and $13 per hour.
Live Reps Call Center offers outsourced contact center services to its clients. They hire call center representatives to work from home in customer service functions including over-the-phone and live chat support.
LiveOps is headquartered in Arizona and they offer outsourced call center services. They hire remote independent contractors to service customers through their virtual call center. This company hires in the states of AL, AR, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, and WY.
Lugg is an on-demand furniture delivery and moving platform that hires support associates to work from home. The pay is between $14 and $15 per hour.
Minibar Delivery is an on-demand alcohol delivery service, headquartered in New York City and was founded in 2014. They hire customer experience associates to work from home. The starting pay is $15 per hour.
NexReP is a call center services company. They hire virtual contact center agents to work from home for their virtual call center. These are independent contractor positions so no employee benefits are offered.
Nordstrom is a retailer with 379 department stores and is headquartered in Seattle. They hire customer care representatives to work from home, usually during busy seasons. The pay is around $14 per hour.
OneSupport offers outsourced call center services to its clients. They hire remote customer service representatives. The starting pay is $10 per hour and they offer benefits.
OutPLEX offers call center services to its clients and has facilities in the United States and the Dominican Republic. They hire customer service representatives to work from home to answer calls and live chats. These are independent contractor positions.
Progressive is headquartered in Ohio and was founded in 1937. They specialize in automobile insurance. This company hires customer service representatives to work from home.Â
SafeAuto is headquartered in Ohio and specializes in auto insurance. They hire sales & customer service representatives to work from home. The starting pay is $13 to $14 per hour.
Scott’s Cheap Flights has been in business since 2015. They specialize in helping travelers find the best deals on international flights. This company is fully remote and they often hire member success specialists to work from home assisting their customers.Â
Service 800 specializes in performing customer satisfaction services for its clients. They hire customer service representatives to work from home contacting customers about recent service experiences they’ve had. As of this writing, they only hire in Florida, Iowa, Minnesota, North Dakota, South Dakota, Texas, and Wisconsin.
Sitel is a call center services company is based in Miami, Florida and they hire remote customer service representatives for inbound and outbound calls. These are W2 employee positions and benefits are offered to eligible employees. The pay can range from $9 to $16 per hour depending on the client.
SYKES is a large international call center services company that hires customer support agents to work from home. The starting pay will depend on the client you are hired for and can range from $9 to $12 per hour.
TeleDirect offers call center services to its clients. They hire remote agents for inbound and outbound customer service calls. They hire agents for full-time and part-time shifts. The states they currently hire in are AL, GA, IA, ID, IN, KS, KY, MS, ND, NE, LA, NM, NC, NE, OK, SC, TN, TX, UT, VA, WI, and WY.
Transcom is a call center services company that is headquartered in Sweden and has 50 call centers around the world. They hire customer service representatives to work from home.
TTEC has call centers worldwide and hires customer service professionals to work from home. They currently only hire in the states of AL, AR, DE, FL, GA, ID, IN, IA, KS, LA, MI, MN, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WV, and WY.
Unum is an insurance company that hires customer service representatives to work from home. The starting pay is $15 to $16 per hour.
VIPdesk is a call center services company. They hire customer service and inbound sales representatives to work from home. The starting pay depends on which client you are hired for and can range from $9 to $12 per hour.
Williams-Sonoma is a chain of retail stores with 612 locations across the United States. They hire customer service agents to work from home. The starting pay is $12 per hour.
Wine.com sells wine online. They hire customer service representatives to work from home, part-time but during the holidays they require you to work 40 to 50 hours per week. They only hire in California, Florida, Texas, and Washington.
Working Solutions is a call center services company. This company hires independent contractors to work from home assisting customers over the phone, through live chat, and by answering emails. Schedules can range from 15 to 40 hours per week and are flexible. The starting pay is $9 to $14 per hour depending on the client you’re hired to work for.
Looking For More Customer Service Jobs From Home?
If you’re looking for more work-from-home customer service jobs check into Outsourcely. It’s a platform for freelancers and there are thousands of jobs listed, including customer service.
