Work at Home With Kasa Living

If you’re looking for a job working from home with a good company, you might want to consider working with Kasa Living. They regularly have job listings for Guest Experience Specialists to work from home, answering telephone calls and guiding their guests through the reservation process.

This remote-first company was named America’s Best Startup Employers in 2022, is a great place to work, and has a team of employees that spans the globe. 

Kasa hires remote workers throughout the United States as well as globally. 

What is Kasa Living?

Kasa Living is a short-term rental company headquartered in San Francisco, California. Founded in 2016, Kasa has over 1,000 properties in more than 35 cities worldwide. 

Kasa offers fully furnished apartments, homes, and condos for rent by the day, week, or month. All of Kasa’s properties are located in prime locations and include amenities such as Wi-Fi, cable TV, and weekly housekeeping. 

By partnering with property owners, KASA converts individual apartments or hotel rooms into professionally managed guest stays. With cutting-edge technology and broad industry expertise, including those who previously led growth at Airbnb, KKR, and Apollo Ventures, Kasa runs these lodgings and provides consistent, high-quality, independent experiences to travelers of all types.

Kasa’s mission is to provide travelers with an affordable, convenient, and comfortable alternative to hotels. Whether travelers are looking for a place to stay for a few days or a few weeks, Kasa Living has a property that’s perfect for everyone.

As an employer, Kasa is a remote-first company, and employees are allowed to work from anywhere. This company always has a variety of work-from-home positions listed on its website, including the role of Guest Experience Specialist, which will be discussed in this post. 

Overview of the Guest Experience Specialist

The following is a brief overview of the type of work that is involved with this position.

Responsibilities

As a Guest Experience Specialist, you will directly communicate with guests daily and have a high level of responsibility in creating memorable experiences. You will also do the following:

• Answer incoming telephone calls from guests.
• Respond to guests via email, chat, text, and web-based platforms.
• Coordinate and schedule housekeeping.
• Answer detailed questions regarding specific units.
• Successfully resolve guest issues during first contact.
• Meet and exceed team metrics.

Education and Qualifications Needed

To be considered for this position, you must meet the following:

• Have at least two years of prior experience in the service industry.
• Have outstanding written and oral communication skills.
• Have excellent organizational skills.
• Must be reliable and always on time.
• Ability to act decisively.
• Prior record of reaching set goals.
• Experience using technology.
• Ability to learn new platforms and systems.
• Must have a positive and calm demeanor.
• Ability to receive constructive feedback and make improvements.
• Must be a team player with the ability to work independently.

Technical Requirements

This position requires heavy telephone work, so you will need to have a home office along with a high-speed internet connection. 

There are no other technical requirements listed in the job posting. It is unclear whether the company supplies equipment.

Work Schedules

Guest Experience Specialists must have a flexible schedule and be available to work weekends and evenings. They must also be able to help fill gaps on a team calendar when there are one-off or last-minute changes.

Training

All training is completed remotely from home and is paid for by the company.

Eligible States

There are no state restrictions listed in the job posting. These positions appear to be open to all states.

Pay and Benefits

There is no hourly rate in the job posting. However, according to Glassdoor’s website, the base pay for a Guest Experience Specialist is $44,343, or roughly $21.31 per hour.

The company offers benefits to eligible employees. Some of the benefits provided include the ability to work from anywhere, health insurance coverage, free stays at company properties, and more.

Interested in Working for Kasa Living?

If you’re interested in this position, you can go here to read more about the company and apply. You can also view other work-at-home opportunities they may have available.