Work at Home With LiveOps

If you’re new to working from home and don’t have much experience, then working from home with LiveOps could be a great place to get some remote working experience.

What is LiveOps?

LiveOps is an outsourced call center services company that’s headquartered in Arizona and has been in business since 2000.

This company hires Call Center Representatives to work from home performing customer service, sales, and telemarketing activities for their clients. 

Some of the industries served by this call center include Healthcare, Retail, Insurance, and Tax Support.

Most of their positions don’t require any previous work-from-home experience, so this company is an excellent stepping stone for newbies. 

Overview of the Call Center Representative

The following is a general overview. The exact responsibilities and requirements will vary depending on the exact client and project.

Responsibilities

Some of the responsibilities of the Call Center Representative include:

• Answering inbound calls from customers, or making outbound calls to customers
• Proactively and quickly assessing the needs of the customer and providing solutions
• Solving problems
• Providing exceptional customer service
• Documenting customer calls in detail
• Successfully navigating through multiple computer programs, screens, and systems at the same time

Education and Qualifications Needed

• They prefer at least one year of customer service experience, but it’s not required.
• Experience with both inbound and outbound customer calls.
• Must have basic typing or keyboarding skills.
• Excellent writing skills.
• Excellent customer service skills.
• Basic computer skills and experience navigating multiple tabs or windows.
• Must be empathetic and able to remain patient with demanding customers or situations.

Technical and Home Office Requirements

Some of their clients require old-fashioned landline telephone service, and others require VOIP. The exact requirements will be listed in each job posting.

• You must have a desktop or laptop computer with at least 1 GHz Intel Pentium P4 processor and at least 1 GB of RAM Memory
• Updated anti-virus software
• Must have Windows 8.1 as Windows 10 is not compatible with all clients
• Your browser must be Explorer 11 or the newest version of Firefox
• Java 8.121
• The monitor must be able to display at least 1024 X 768 pixels
• Must have an installed sound card
• Must have DSL or Cable internet connection
• Corded USB headset

Eligible States

In order to be eligible to work for this company, you must live in AL, AR, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, or WY.
At this time, these are the only states they hire in.

Work Schedules

You are free to choose your own schedule and work when you want, but you must work at least 30-minute blocks at a time.

Other Information

These positions are independent contractor positions. Training is not paid, and you must also pay for your own background check which is $45.

Pay and Benefits

The pay will depend on the client.

Most clients pay per talk time, which is generally $0.25 per minute.

There are some clients that pay a base salary plus commission, and a few clients pay commission only.

Because these are independent contractor positions, no benefits are offered by the company.

Interested in Working for LiveOps?

If this sounds like something you’re interested in, you can go here to see if they’re hiring, read more, and apply for open positions.