Desk with computer, lamp, and plant

Work at Home With Firstsource

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If you want to work from home and are interested in customer service, Firstsource could be the perfect opportunity for you.

Firstsource regularly hires people living throughout the United States to work from home in customer service roles. You’ll be perfect for this position if you have outstanding communication skills and a friendly demeanor.

In this blog post, I will discuss the benefits of working at home with Firstsource. I’ll also discuss the duties of the position, the qualifications, and how to apply.  

So, keep reading if you’re looking for a great entry-level position.

What is Firstsource?

Firstsource Solutions Limited is a business process outsourcing company that provides customer care, content and document management, and transaction processing services to its clients. The company is headquartered in Mumbai, India, and has over 25,000 employees worldwide. 

Firstsource was founded in 2001 and is listed on the Bombay Stock Exchange and the National Stock Exchange of India. This company has been growing steadily since its inception, and today it serves over 200 clients from 30 countries. 

Firstsource has a strong commitment to quality and delivery, and its team of experts is continually innovating in order to provide the best possible service to its clients. The company is constantly expanding its operations, and today it has a presence in 14 countries across Europe, Asia Pacific, North America, and South America.

Firstsource is a leading provider of outsourced services and is dedicated to helping its clients improve their business operations. The company has a proven track record of delivering quality service and is committed to maintaining the highest standards of customer satisfaction. Firstsource is committed to providing cost-effective solutions that help its clients achieve their business goals.

As an employer, Firstsource hires remote workers for a variety of positions, including customer service, sales, and quality assurance. In this Firstsource review, I will discuss the Customer Service Representative position. 

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Desk with computer, lamp, and plant

Overview of the Customer Service Representative


Some of the responsibilities of this position include:

  • Handle a high volume of calls each day.
  • Maintain awareness of the way performance and actions affect members. 
  • Provide new and existing members with outstanding customer service.
  • Assist new and existing customers with enrolment, billing, benefits, and claims questions.
  • Assist new and current customers with general inquiries and complaints they may have.
  • Assist customers via phone, email, and chat.
  • Resolve customer issues promptly and efficiently. 

Education and Qualifications Needed

To be considered for this role, you must meet the following:

  • Must have a high school diploma or a GED.
  • Must have previous customer service experience.
  • Must have prior call center experience.
  • Keyboarding and data entry experience.
  • Have the ability to quickly navigate multiple computer screens simultaneously.
  • Must have the ability to effectively work in a team environment while also working independently without continual supervision.
  • Have excellent verbal and written communication skills.
  • Have outstanding reading comprehension skills.
  • Must have superb attention to detail and problem-solving skills.
  • Must be computer literate.
  • Must be able to multitask and stay calm under pressure. 

Technical Requirements

You must have a quiet home office free from distractions and high-speed, hard-wired internet service.

No other technical requirements are listed in the job posting, so it is unclear whether the company provides equipment.

Work Schedules

The company offers day and evening schedules. They will typically post both positions when they are hiring, so you can choose which one you’re interested in.


All training is completed remotely and typically lasts about four weeks. The company pays you for all of your training.

Eligible States

There are no state restrictions listed, and Firstsource appears to hire in all states.

Pay and Benefits

The hourly rate for this position starts at $14 per hour. After training, CSRs can earn an additional $1 per hour shift differential.

The company offers benefits to eligible employees. Some of the benefits they offer include health, dental, and vision insurance, paid time off, and a 401K program.

Benefits of Working for Firstsource

Not only does Firstsource offer its employees a comprehensive benefits package, but the company also provides its employees with opportunities for career advancement. Firstsource is a great company to work for if you’re looking for a customer service position that allows you to work from home.

Interested in Working for Firstsource?

If you are interested in this position, you can go here to read more about the company and apply. You can also view other work-at-home job listings with this company.

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