Work at Home Jobs With Working Solutions

Working Solutions could be the perfect company for you if you’ve never worked at home before and enjoy customer service.

This company almost always has openings, and they don’t require any previous experience working from home. Also, these positions are independent contractor jobs, so they allow you to work your own schedule.

They hire Call Center Agents to work at home for customer service and sales functions.

What is Working Solutions?

Working Solutions is probably one of the oldest work-from-home companies around. They were founded in 1996 as a way to provide real opportunities for people who were looking to work from home.

This woman-owned business has over 150,000 agents working remotely from home, all across Canada and the United States. They hire in all states except California, New York, Pennsylvania, and Washington. 

Overview of the Call Center Agent

Responsibilities

Some of the responsibilities of the work at home Call Center Agent include:

• Providing outstanding customer service.
• Assisting customers via telephone, email, and live chat.
• Researching all available resources, including web pages, to find answers and resolutions to customer questions and concerns.
• Effectively communicating solutions to customers while maintaining a positive attitude.

Education and Qualifications Needed

These may vary according to each client, but the basic qualifications include:

• At least one year of customer service, retail, call center, or customer-facing experience.
• Outstanding written and verbal communication skills.
• Upbeat, outgoing personality and positive, can-do attitude.
• Tech-savvy and comfortable working with the latest technology.
• Outstanding multi-tasking skills.
• Ability to communicate via telephone, live chat, and email effectively.
• Ability to meet and exceed goals.
• Ability to prioritize tasks.
• Ability to successfully pass a background check.

Technical Home Office Requirements

Since most of these positions involve being on the telephone, you will need to have a quiet home office that’s free from noise and distractions.

You will also need to have the following:

• An up-to-date desktop or laptop computer (a desktop computer is preferred).
• Must have either Windows 8.1 Pro, Windows 8.1 with Bing, or Windows 8.1 or, Windows 10 Pro, Windows 10 Pro for Workstations, or Windows 10 Home.
• Must have at least eight (8) gigs of memory.
• Must have a minimum of 10 Mbps download speed.
• Must have a USB headset.
• High-speed, hard-wired internet, either Cable, DSL, or Fiber Optic. WiFi is not allowed due to a lack of security.
• Must have a large, high-resolution display.
• The browser must be Edge, Internet Explorer 11, Mozilla Firefox, or Google Chrome.

To read exactly what they require, you can go here to read all of their technical requirements.

Training

All training is completed remotely.
If you meet all of the requirements for the program you’re hired for, you will receive a monetary stipend for your training.

Pay and Benefits

The pay will depend on the exact program you are hired for and the client you’ll be working for. According to their website, Agents earn between $9 and $30 per hour, depending on the program(s) they are working on.

They pay twice a month for all work completed, and payments are made either through direct deposit or a mailed check, whichever you choose.

Since these positions are independent contractor roles, the company does not offer any benefits.

More About Working Solutions

Working Solutions allows their Agents to work on more than one program at a time.
They also offer a referral program. They pay Agents $200 for each successful referral.

Interested in Working for Working Solutions?

If you’re interested in working for this company, you can go here to view open positions, read more, and apply.