Desk with laptop, shells, and vase

Work at Home Booking Vacation Rentals – $15 Per Hour

I make money on some of the products and services I mention on Thinking Frugal through affiliate relationships. I never endorse a product or service unless I believe it will benefit my readers.

Does working from home helping people book their vacation rentals sound interesting? If so, this post could be for you.

Vacasa regularly hires Customer Experience Agents to work from home, helping people across the country to find their perfect vacation rental.

What is Vacasa?  

Vacasa was founded in 2009 and is headquartered in Oregon. The company specializes in vacation rental management services and is the largest vacation rental management company in North America.

They manage over 26,000 vacation rental properties, including trailers, tiny homes, apartments, condominiums, and houses. 

Properties span 17 countries and are located throughout the Americas, Europe, and South Africa.

Vacasa hires people to work from home for many different positions, but this post will focus only on the Customer Experience Agent. 

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Desk with laptop, shells, and vase

Overview of the Customer Experience Agent

All of these positions are remote, and you do not need to live in the listed city. For example, one opening shows the office location of Colorado Springs, CO, or Remote. You do not need to live in Colorado Springs to apply. You only need to live in one of the states they hire in, which is listed a little farther down the page.


Some of the responsibilities of the Customer Experience Agent include the following:

  • Assist customers by phone, email, live chat, and text messages.
  • Assessing and addressing customer needs and concerns.
  • Booking new reservations for customers.
  • Troubleshooting issues and dispatching field teams.

Education and Qualifications Needed

Some of the requirements needed include:

  • Ability to make decisions that are in the best interest of the customer and the company.
  • Must be tech-savvy.
  • Excellent communication skills, both verbal and written.
  • Must have outstanding customer service skills.
  • Must have a high degree of professionalism and accountability.
  • High degree of motivation. 
  • Ability to work independently.

Technical Requirements

  • Must have a quiet home office free from distractions.
  • Desk with an ergonomic chair.
  • High-speed, hard-wired internet.
  • Internet speed must be at least 25 Mbps download and 5 Mbps upload.

The company will furnish equipment for work.

Work Schedules

The company offers service to customers and guests 24/7. Candidates must be available to work a flexible schedule which includes nights, weekends, and holidays.

Eligible States

As mentioned above, candidates do not need to live in cities with offices. However, candidates must reside anywhere within one of these states:

AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, LA, MA, MD, ME, MI, MT, NC, NH, NM, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, and WY.

At the time of this writing, Vacasa does not hire anyone not living in one of these states.

Pay and Benefits

The starting pay for this position is $15 per hour.

The company offers employee benefits. Some of these include medical, dental, vision insurance, paid vacation and sick time, employee discounts, and a 401K.

Interested in Working for Vacasa?

If this position sounds like something you would be interested in, you can go here to view current openings, read more and apply.

Be sure to refresh the page so new openings will appear.

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